TripAdvisor reviews of Tunstall’s hotel from hell as it’s sold at auction – Stoke-on-Trent Live

One of Stoke-on-Trent's most notorious hotels has been sold - and if the TripAdvisor reviews are anything to go by it's no surprise.

The 16-bedroom hotel, on Tower Square, boasted a public bar, a lounge bar, a restaurant, and a function room.

But guests unlucky enough to spend the night in one of the 16 'smelly and grubby' rooms were less than impressed.

Out of 74 reviews left on the review website, a staggering 43 rated the Sneyd Arms as 'terrible', with six 'poor' and six 'average' scores.

However, 11 people gave the hotel the top rating of 'excellent', while eight rated it 'very good'.

Alas, anyone wanting to experience the hotel for themselves is too late.

That's because the building sold at auction this month after the asking price was slashed from 395,000 to 285,000 before a deal was reached.

Here are just some of the brutal reviews left on TripAdvisor....

This place is a health hazard!

It is filthy with broken equipment and windows and it absolutely stinks. The room was freezing as the windows wouldn't shut - not that I would shut them anyway due to the horrendous stench.

I laid listening to traffic and doors banging most if the night.

The furniture was grubby and looked like it may drop to bits if I touched it so I didn't bother.

I managed a few hours sleep - fully clothed, with my shoes on!

I had a walk out for food and fresh air, and had to fight my way through all of the weed-smoking, toothless drunks who were blocking the entrance.

The area is clearly poverty stricken and in need of some TLC and the hotel itself needs condemning! The only positives were the helpful guy on reception and the bedding appeared to be freshly changed.

For the price I expected a very basic, budget room but I also expected it to be safe and clean at the very least!

Full of druggies, the place stinks and looks awful, stains over the carpets and the sink was hanging off of the wall.

Loud music until 1am, someone got stabbed outside our room at 4am and another fight outside our room at 5.30am. Avoid at all cost!!!!!

We would have left on the first night if we had not arrived so late. We had booked for two nights but left in the morning after the first night.

Hotel is vile, Im pretty sure myself and partner got bed bugs from here, bites all over, and scratching for days, cant even begin to speak about the mattress condition!

Outside the window was dirty nappies and rubbish everywhere, reception staff didnt speak, or be at the desk.

Booked this hotel with my brother and his wife as we was visiting Alton Towers and this says its 14.3 miles away but in fact it about 22 miles away.

Place was full of drugs and drunk people. The hotel is very run down with a strong smell of drugs, sticky carpets, smashed window, sick on carpets in bedrooms, toothpaste still on sink.

I've seen better public toilets.

We could not stay the night as it was that dirty.

You can see from the photos the place is a not a nice place to stay so I'm not going to waste anymore of my time on the s***hole.

Before I slate this hotel I have to say that the manager was really helpful, we had to check in late due to chaotic traffic problems he didnt mind that we were a little late and he let us buy a drink to take up to the room even though the bar had closed.

However the hotel itself is chaotic and filthy!

The triple room absolutely stank, even spraying aftershave around and having the window wide open all night didnt help.

The carpet is sticky the wardrobe is falling apart, some of the lights dont work and the place is full of noises from what appear to be junkies or drunks, walking around the hotel all night banging on each others doors and shouting at each other.

I didnt sleep a wink all night.

The double rooms had shared toilets and showers, suffice to say everyone else chose life over trying to have a shower in the morning.

You certainly get what you pay for in this hotel.

Upon arriving, it is obvious that the hotel is old-fashioned and has been weathered over the years, nevertheless, there is something quite nostalgic and enchanting by the dark wood and worn carpet. Despite the desperate need for redecoration, the downstairs and main entrance aren't too problematic.

When I was shown to my room, I have to be honest, it was so awful it was almost funny. I sent photos to my family and friends who all referred to the decor as "something from The Shining".

My front door looked like a demon had tried to escape from it and then when I went into the bedroom itself, I could see why. The bedroom smelt STRONGLY of cigarette smoke and was absolutely roasting, baring in mind it was around 2 degrees when I checked in, my room was so unbelievably hot I had my window WIDE open all night.

The bed was extremely basic and didn't have a mattress protector which wasn't very pleasant, although the bed sheets were fresh (small mercies). The bathroom clearly hadn't been cleaned as there was a dirty coffee cup left in the sink and used sachets of shower gel were scattered around the sink. I'm pretty sure the room hadn't been decorated since the 70s as the wallpaper and carpet were EXTREMELY worn and marked.

I didn't sleep brilliantly, due to having my window wide open to try and alleviate the heat and smell of cigarettes. Lorries kept driving past my window (directly facing the main road) so I kept waking up. Further, at 1am I could hear the staff cleaning the room next door.

To be honest, I was relieved to leave the hotel.

When in my room I heard from the other two in our party that there was a commotion outside our door.

A women was apparently in her shower when a man came in and stole her phone.

Someone was covered in blood and standing outside the door.

We didn't know if this was related but understandably we didn't feel safe.

We all slept without the duvet covers as there was a big brown stain. Despite this we had a few hours sleep.

My sister's room has fake nails and cigarette butts in the bedside drawer, other sister's door frame was hanging off, finger nail in the bed, hair ball under the bed, stained carpets, stained walls, the list goes on! We were genuinely scared and left less than an hour after we checked in.

Very dodgy men wondering round with no teeth, black eyes and drunk...

PLEASE DO NOT STAY HERE!!!!

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First impressions weren't great when we entered to find cigarette butts on the floor of the hallway. The man who let us in looked like a crack addict and really scared me. The whole place absolutely stank of urine and cigarettes and looked like it hadnt been touched since the 70s. It was hard to believe that this was also a bar and restaurant.

The whole room was shabby with the drawer under the bed kicked in, the wallpaper peeling off the walls, the carpet was filthy and every surface looked like it hadnt been cleaned in years. The TV had obviously been stolen as it didnt have a stand and was unsteadily perched on a stool in the corner of the room. I ended up sleeping fully clothed under a hoodie as I didnt want any part of my skin touching this room or the duvet.

The worst part was when I had to go back to the car to fetch something. On the way I met a woman (who looked like a druggie) who said she had phoned the police after having had her phone stolen by someone in the hotel who had locked her in a room and attacked her. Then later on I met a man with blood dripping down his face who said he had been punched by someone else. All of this was terrifying and I had trouble sleeping.

I didnt stay for breakfast and got out of the hell-hole as soon as physically possible.

This place is not safe for anyone, especially lone travellers and families with children. It may be cheap but youd have to pay me (a lot) to stay here again.

This is a doss house! Swearing and fighting in and around the place, rooms are dirty, no bedding or towels, staff were quite frightening.

Arrived back at hotel around 10.30pm to find the place in full swing with music blasting out. From then on it just got worse.

Whilst waiting beside car while friend went to a local takeaway there was numerous fights outside the hotel.

It is not a safe place to be late at night with children.

The music got louder as night wore on, as did the fighting. Drifted off to sleep around 2am to we woken up by people running up and down corridors.

Stayed in room as we were three women and a child who were worried about safety.

I WOULD ADVISE PEOPLE TO STAY AWAY FROM THIS DISGUSTING EXCUSE OF A HOTEL.

But there were a handful who enjoyed their stay...

Great rooms, friendly locals, food was excellent, beer is cheap, no trouble at all. Situated in a beautiful historic town square with amazing history and buildings including a mesmerising clock tower.

Shops/eateries and friendly pubs all within walking distance I'll definitely be returning to this gem. Oh, and the prices are very cheap.

Excerpt from:
TripAdvisor reviews of Tunstall's hotel from hell as it's sold at auction - Stoke-on-Trent Live

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