Hotel workers share grim secrets including what never gets cleaned and guests giving birth in the rooms… – The US Sun

HOTEL workers at luxury five-star resorts have revealed some of the most horrifying secrets from behind the scenes.

From which parts of the room are never cleaned to guests even giving birth at hotels, many warned guests not to always believe what they see.


The thread was shared on internet forum Reddit with a user posing the question: People who work at 5 Star Hotels: what type of s*** goes on that management doesnt want people to know?

Since it was posted last week it has had a whopping 13,800 comments.

Here are some of the more juicy secrets which means you will never look at a hotel the same way again.

Suer WitcherofWallStreet wrote: "Never trust glass in rooms. [Cleaning staff] are so stretched thin on time that they will clean the glasses with the same rags they clean the bathroom, after all their goal is to make the room look clean.

"I worked as a [cleaner] in a five diamond for years and there was over a year period that went by where we didnt get a clean glass delivery.

"We didnt have dishwashers in the room, so management was complicit. This was in a five diamond, one of the top resorts in the world."

Another poster agreed, saying: "It doesnt matter if the room is $1000 a night. They still wash the tea cups in the bathroom sink or the bath tub."


Poster Unusual_Form3267 wrote: Never ever ever (I repeat!) use a chocolate fountain from a hall of banquet hall!

"Picture this: its an expensive Sunday brunch. Well little Timmy just fisted strawberries directly into that chocolate, bit into both strawberries then triple dipped into the chocolate again. And some old rich lady just sneezed on it.

"And somebody else just dropped their snack into it. The best part: that chocolate gets strained and saved for the next weeks brunch.

"Chocolate is way too expensive to throw away. Chocolate also does this thing where itll seize if it has the wrong moisture content (from people dipping fruit, and the juices going into the chocolate.)

"So itll get so thick it wont run through the machine. Wanna know how they fix that? They add canola oil until its smooth again."

According to hotel worker Chupawhat: "Housekeeping gets the brunt of it.

"The worst was the couple that wanted a home birth but not, you know, at home (because gross).

"We had to deal with that hazmat situation. We pinged them as hard as we could with penalties and fees, though.


There were numerous posts with hotel staff discussing what a huge issue bed bugs can be - and its not just at the budget hotels.

One person wrote: Every hotel has bed bugs at some point. Its not the hotels fault, we noticed international travellers tend to bring them."

User aardw0lf11 wrote: "Tip about bedbugs: when you arrive NEVER put your luggage on the bed.

"When you arrive, keep lights off, put luggage in bathroom, and then at the head of the mattress peel back the sheets and mattress pad. Bedbugs tend to congregate there, but scatter when there is light. If you find bedbugs, you can request another room."

Ex-hotel employee Mrkse7en wrote: Checking in late at night sometimes means free upgrades or discounted upgrade rates.

"We would try to sell every last suite at night for almost 80 per cent off. We just wanted something, so they dont go unoccupied. Sometimes if we were over sold on rooms, the late late arrivals (midnight) would get a free suite upgrade because we had no choice."

They also warned: "Of course this could also backfire if the hotel is sold out. You may get downgraded for being a late late arrival."


User cavendishasriel wrote: A friend of mine is an employment lawyer here in the UK.

"If a company wants to get rid of someone (in the UK its quite hard to sack someone compared to the US) he advises they hold an event with a free bar.

"By law that counts as being on company time so any misdemeanour is gross misconduct and they can be dismissed without severance. Sneaky and why you should not let your guard down at company events."

An ex-hotel employee explained: "The hotel I worked at for a year had a strict privacy policy around this and you are told, well its drilled into you, not our business'.

"My entry level job in the travel booking world started as a travel planner for a 5* chain in Melbourne Australia a couple of decades ago.

"My station was next to reception and it was not uncommon to have the affair couple check in then, while the affair partner was still checked in, the cheating spouse would return the following day with spouse (sometimes spouse and kids) and check into another hotel room.

"We were under strict instructions 'not our business'. But it wasnt uncommon on holidays for both spouse and affair partner to be in the same hotel at the same time.

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A former hotel worker revealed how to get a free upgrade when at a hotel.

However, a B&B owner explained why you should never trust the pictures on a website - and if they miss the bathroom, its a big no-no.

A hotel in the US has a secret room hidden behind a bookcase, with a private library and floor-to-ceiling windows

A version of this story was originally published by and has been reproduced with permission.

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Hotel workers share grim secrets including what never gets cleaned and guests giving birth in the rooms... - The US Sun

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